Template notice: this policy is a professionally structured starting point. Please have it reviewed and adjusted for your business before launch.
We want you to love every piece from Nitha's Clothing. If something isn't right, here is how refunds work.
Eligibility
- Refunds are offered for items that arrive damaged, defective, or incorrect (wrong item, size or colour sent).
- Please raise a request within 48 hours of delivery with your order number, photos of the item and, where possible, an unboxing video.
- Items must be unused, unwashed, and returned with original tags and packaging.
- For size or fit concerns, we offer exchanges — see our Exchange Policy.
Non-refundable items
- Items purchased on final sale or with an "No returns" label.
- Custom-fit or altered items.
- Items that are worn, washed, damaged after delivery, or missing tags.
Process
- Contact us with your order number and photos.
- Once approved, we'll arrange a reverse pickup (where serviceable) or share a return address.
- After the item passes our quality check (usually within 2–3 business days of receipt), we'll process your refund.
Refund timelines
- Prepaid orders: refunded to the original payment method within 5–7 business days of approval. Your bank may take additional time to reflect it.
- COD orders: refunded via bank transfer/UPI to the account you provide, within 5–7 business days of approval.
- Shipping and handling fees are non-refundable unless the error was ours.
Cancellations
You can cancel an order before it has been shipped by contacting us. Prepaid cancellations are refunded in full to the original payment method. Once shipped, an order cannot be cancelled.