This Privacy Policy explains how Nitha's Clothing ("we", "us", "our") collects, uses and protects your personal information when you visit our website or make a purchase.
Information we collect
- Information you provide: name, email, phone number, shipping address and any messages you send us.
- Order information: items purchased, order value and payment status. Card, UPI and bank details are processed securely by our payment partner (Razorpay) and are never stored on our servers.
- Checkout details: if you start checking out, we save your bag and any contact details you've entered so far, so we can help you complete your order (for example, with a reminder or an offer).
- Device & usage information: browser type, pages viewed and similar analytics data, collected only with your consent where required.
How we use your information
- To process, ship and support your orders, including exchanges and refunds.
- To communicate with you about your order and respond to your questions.
- To send marketing emails if you have opted in — you can unsubscribe at any time.
- To prevent fraud and improve our website and services.
Sharing
We do not sell your personal information. We share it only with trusted service providers who help us run our store — such as payment gateways, courier partners, email providers and hosting services — and only as needed to provide their services, or where required by law.
Cookies & local storage
We use essential browser storage to remember your bag, wishlist and preferences. With your consent, we may use analytics cookies to understand how our site is used. You can change your choice by clearing your browser's site data.
Data retention & security
We keep your information only as long as needed for the purposes above or as required by law (for example, tax and accounting records), and we use reasonable technical and organisational measures to protect it.
Your rights
You may request access to, correction of, or deletion of your personal data, and withdraw consent for marketing at any time, in accordance with applicable law including India's Digital Personal Data Protection Act, 2023.
Grievance officer
For privacy concerns, contact our Grievance Officer at . Address: .
Changes
We may update this policy from time to time. The "Last updated" date above shows when it was last revised.